Shipping help
Where Golden Glow ships, discreet packaging, tracking, cold shipping and what to do if an order arrives damaged.
Where do you ship?
Within the United States, to states where our licensed providers and partner pharmacies can serve you. Availability is confirmed when you enter your address in the online visit, before you pay.
Is shipping included?
Yes. Shipping is included in every program price, including cold packaging for medications that need it.
Is the packaging discreet?
Yes. Orders ship in plain packaging with nothing on the outside that shows what is inside.
When will my order arrive?
Your order ships after a licensed provider approves a prescription and the pharmacy prepares it. You get a tracking link by email when it leaves the pharmacy. Timing depends on the medication and your location.
What if my order arrives damaged or wrong?
Do not use it. Email support@hoolongevity.com within 48 hours of delivery with photos of the package and contents, and we will work with the pharmacy to make it right.
How long does shipping take, and do you ship to my state?
After a licensed provider approves your prescription, the pharmacy prepares and ships it, and you get tracking by email once it leaves the pharmacy. Timing depends on the medication and your location. We ship only to states where the program is available, which you see before you pay.
Does NAD+ or PT-141 need to be refrigerated? What if my package sat outside?
Some compounded injectables need refrigeration after arrival, so follow the storage directions on your label and put the package away promptly. If a package arrives damaged, warm when it should be cold, or very late, contact support before using it.
Is the packaging discreet?
Yes, orders ship in plain outer packaging without the medication name on the outside. The pharmacy label with your prescription details is inside.
Still need help? Email support@hoolongevity.com or call (586) 321-3377. Policies: refunds and shipping, privacy.